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Union News of Interest

Tuesday, January 05, 2010

Coffee, tea or a professional responsible for your life?

Date: January 3, 2010

Source: Detroit Free Press
Author: Ellen Creager

The cabin of Northwest Flight 253 was on fire.

Amid screams and chaos, flight attendants grabbed fire extinguishers and put out the blaze, and together with passengers they subdued the man who officials say tried to set off a bomb as the flight approached Detroit Metro on Christmas Day.

Northwest flight attendant Dionne Ransom-Monroe confronted the man. Flight attendants handcuffed him.

So if you think of flight attendants as nothing more than juice-pourers and seatbelt nags, change your mind.

Flight attendants’ roles keeps expanding.

Pilots locked in the flight deck? Flight attendants are frontline security now.

Airlines charging for checked luggage? Flight attendants are luggage porters for carry-ons.

National flu emergency? Flight attendants scout for sick passengers and try not to fall ill themselves.

Babies need delivering? They find a doctor aboard or do it themselves.

“We are responsible even for birth and death,” says Diana Mitcham, president of the Association of Flight Attendants Council 94-Detroit. “We do a lot more than what passengers see.”

Flight 253, on approach to Detroit from Amsterdam, asked the ultimate of flight attendants—to risk their lives to save the plane.

But that’s not all.

In December, more details emerged about the case of the Northwest pilots who overshot Minneapolis on a flight last summer; they were out of contact with ground control for 77 minutes. It turns out that the person who finally got their attention wasn’t an airport dispatcher. It was flight attendant Barbara Logan, who reached them on the intercom.

And last month, Southwest Airlines flight attendants Lisa Hamm and Sherry Osborne helped deliver a baby boy somewhere over Nebraska, aboard Flight 441.

It was all part of the job, they later said modestly. They even found scissors to clip a shoestring to tie the umbilical cord.

Could you do the same? I didn’t think so.

All part of the job

A true job description for a flight attendant these days is a lot longer than flying waitress.

One longtime Northwest flight attendant summarized the job this way for me:

* Firefighter: Trained in battling blazes caused by everything from a cigarette in the john to aircraft fires.
* Weapons inspector: Can identify suspicious behavior among passengers and possible weapons, including anthrax.
* Emergency leader: Shepherds passengers in aircraft emergencies.
* Waitress, bartender and cook: Feeds hundreds from a kitchen the size of a postage stamp.
* Pilot “wife”: Serves as the eyes and ears connecting the pilots to the scene in the cabin.
* Baby-sitter and pet-sitter: Soothes fussy babies, distressed elderly passengers and even ornery pets who sometimes wet the carpet or worse.
* Medic: Trained in CPR, infant delivery, emergency first aid and more.
* Psychologist: Acts as counselor to the fearful, minister to the crying, soother of the impatient.
* Luggage porter: Can miraculously fit everyone’s carry-ons in the overhead.
* Tour guide: Explains what passengers are seeing outside the window.
* Seller of products: Peddles everything from chips to booze.
* Technician: Can fix in-flight entertainment systems and broken seats.
* Zombie: Can stay awake for 24 hours, surviving on catnaps. 

Doing more with less

Northwest flight attendants took a 40% pay cut when the airline went through bankruptcy a few years ago. Like many workers in America, they are doing more with less. This year, they will face a vote in their merger with Delta that might wipe out their union—or expand it to new members.

Still, most flight attendants love their jobs, even the crazy parts, Mitcham says.

So “this isn’t the argument ‘feel sorry for us,’ “ she says. “We just want to tell people, have respect.”

Contact ELLEN CREAGER: 313-222-6498 or

Posted by NWA Webmaster on 01/05 at 09:18 AM

Tuesday, September 01, 2009

How the Legacy Airlines Lost So Much Altitude Since 9/11

After losing over $5 billion last year, the airline industry is now on course to lose a similar amount for 2009. This projected loss comes after the airlines will spend over $13 billion less for fuel compared to 2008.
Losing money is nothing new for the old legacy carriers. But this year, even low cost Southwest (LUV), after 35 consecutive years of profits, is expected to lose money. Of significance for how serious the revenue problems are for the industry, Southwest’s load factor will be the highest in the airline’s history.
If you’ve taken a flight or read a newspaper lately, you’re probably aware the airline industry has serious problems, from customer service to record financial losses.
Before jumping to conclusions and attributing blame, let’s do a review of what has really occurred to the industry.
While this article focuses on the largest legacy carriers, over the past two decades over a hundred smaller airlines went out of business or have struggled to stay alive.
The following considers the 6 largest legacy carriers and their mergers / acquisitions before and after the September 11, 2001 tragedy.
These airlines – American (AMR), Delta (DAL), Northwest, United (UAUA), Continental (CAL) and USAir (LCC)currently carry 58% of the US market share or approximately 65% after accounting for regional carrier affiliates.
Since 9/11, United, Delta, USAir (twice) and Northwest all filed bankruptcy. American and Continental reorganized outside of bankruptcy.
For the 8 years leading up to 2001 (1993-2000) the airlines noted above had cumulative net profits of $17.1 billion.
The same airlines had a cumulative net loss of $38.5 billion in the following 8 years (2001-2008). Note: Amounts exclude reorganization and goodwill write downs. See Chart 1.
Chart 1
Net profit/loss before and after 9/11

While many billions of debt and employee pension obligations were abrogated through the bankruptcies and reorganizations, cumulative long term debt and capital leases are still 15% higher than they were just prior to 9/11. Note: Data includes impact from acquisitions and mergers. See Chart 2.
Chart 2
Change in LT debt before and after 9/11

One of the most recognized losses to the airline industry and investors has been the large drop in market cap (share price times shares outstanding). This loss of shareholder value affects each airlines borrowing power and increases the cost for financing.
Over the past 8 years and not accounting for tremendous losses through the bankruptcy process, cumulative market cap for the airlines noted above dropped by over 52% going from $21.8 billion in the second quarter of 2001 to $11.4 billion in the most recent second quarter of which Delta alone claims half of the current market cap. Note: Change in market cap does not reconcile significant stock value losses from bankruptcy. See Chart 3.
Chart 3
Change in market cap from 9/11 to current
As we approach the 8th anniversary of the 9/11 tragedy, here are some startling statistics showing what has really occurred since then to the legacy carriers that were once recognized as the best airlines in the world.
Comparing year 2008 to 2000 for the 6 remaining legacy airlines:
Total Operating Revenue decreased by $2.3 billion falling from $89.2 billion to $86.9 billion.
Fuel cost skyrocketed from $11.3 billion to $36 billion (+218%).
The fuel cost for the average one way passenger fare increased by 402% going from $23 to $93.
Capacity as measured by available seat miles (ASM’s) decreased by 14.3%.
Employee wage/salary expense decreased by 33.5%.
The average one-way passenger fare increased by 22% going from $162 to $198. This increase was below the 25% CPI inflation over the same time period. Note: This is revenue to the airlines and does not include taxes, airport fees, security charges etc. that airlines are required to collect but do not keep.
While the average air fare increased by $36, the labor wage cost for the average air fare decreased by 36% to $41.
Since 9/11, over 155,000 jobs for just the airlines noted above have been lost falling from 428,000 to 272,000 (-36%) total employees.
The average passenger ratio to airline employee increased from 1,139 passengers per employee to 1,413. In other words, the reservation or ticket agent, flight attendant etc., on average, now resolve issues and provide customer service to over 24% more customers than 8 years ago.
As employees worked more for less, the average revenue generated per employee increased by an astounding 53% as it went from $209,000 per employee to over $319,000.
While 155,000 jobs were lost and the average revenue per employee increased by over $110,000; general management wages/salaries as reported on DOT41 forms, increased by 44% as it climbed from $243 million to $350 million.
The airline industry is vital to our economy and national defense. It is not going to go away.
Discussions and questions often revolve around why is customer service and morale so bad in the airline industry. It seems like a rather easy question to answer after you understand what has actually occurred in the last few years.

Posted by NWA Webmaster on 09/01 at 07:47 AM

Friday, August 14, 2009

IAM rally in New York City on August 19, 2009

There will be an IAM rally in New York City on August 19, 2009. The march/rally will begin at The New York CIty Hilton Hotel at Noon (EST) and we will march to Times Square. The Vice President of CWA will Speak on Airline Mergers and most importantly our cause. For more information and to RSVP please contact LEC 91 President Josh Zivick at

Posted by NWA Webmaster on 08/14 at 10:30 AM

Protecting jobs of US Carriers from Air Canada

Protecting jobs and our work has always been the top priority of AFA-CWA.  In this challenging environment, we have been especially vigilant on the issue of Cabotage and the attempts by the former administration to allow foreign carriers to carry passengers on domestic U.S. routes. 

Early this year, we enlisted the assistance of the Transportation Trades Department to engage the new Obama Administration team on a troubling discovery that Air Canada was providing charter service for a U.S.-based hockey team and just last week learned from our leaders at Miami International Airline that Air Canada had secured a contract to transport a U.S.-based professional basketball team.

In meetings with Department of Transportation Secretary LaHood, aviation union leaders voiced strong opposition to allowing Air Canada to continue in what we considered a clear violation of our cabotage laws. We could not allow Air Canada to essentially establish their charters as practice and set a course for potentially more instances of cabotage.

Thanks to these efforts and the perseverence of TTD we have produced positive results today.  Attached is a letter from the Assistant General Counsel for International Law at the Department of Transportation to the law firm for Air Canada advising the carrier that they should not engage in attempting to secure any future contracts and they should take steps to cancel their current contracts.

We must continue our vigilance when our cabotage laws, and most importantly our jobs, are threatened. 

Read Department of Transportation Letter to Air Canada Here:

Posted by NWA Webmaster on 08/14 at 07:44 AM

Monday, May 18, 2009

Southwest flight attendants approve contract

Southwest Airlines flight attendants, represented by the Transport Workers Union, have overwhelmingly approved a new contract with the carrier.

Results posted on the TWU Web site said 5,308 voted in favor to 652 who voted against, a 89 percent yes vote.

When the union announced a tentative agreement March 26, it said the four-year deal “includes raises, a boost in 401(k) contributions, and improvements in leave, flexibility and job security, among other areas. The tentative agreement contained no economic concessions.”

Keep reading for the message from Thom McDaniel, TWU Local 556 president:

“Over the next few months as we enjoy the improvements in our new Agreement and yes, spend those retro checks, it is important to remember that we would have never made it to this point so quickly without an informed and involved Membership. Of course many of us remember the 2004 Contract Campaign, and many others have heard us wax nostalgic about that valiant effort that brought us a truly industry-leading Contract in the face of insurmountable odds.

“Remember that although this campaign was not as long or as contentious, it is historic in its own right. During this round of bargaining, we were in the middle of an economic downturn in our country and industry that I hope we never repeat. During this round of bargaining, contractually, we were at the top of the industry in every area. During this round of bargaining, many of our Members had never experienced multiple pay scales that left our group divided and okay, a little angry.

“A few things, however, have not changed since the last round of bargaining. We are still the best and most productive Flight Attendants in the industry. We still contribute to the ongoing success of Southwest Airlines and we still deserve fair wages, work rules, and retirement. Most importantly, we still know how to stand united for a fair Contract and I hope that will never change.

“This Contract like all Contracts is not perfect. We did not get everything we wanted; however, we were able to make significant gains in many areas. During our informational meetings, we were sometimes asked why we did not fight for certain things. I can promise you, we did. The list of things we tried to get for our Members included a few items we really hated to withdraw. At the end of the process and considering our industry leading status and the daunting economic challenges, we had to prioritize what was most important and of course our Negotiating Team stood strong and prevailed against any economic concessions or minimum flying requirement. That being said, you can be sure that our Union will continue to work with Southwest Airlines to improve our quality of life even outside of negotiations.

“Now it is time to own our votes. During the ratification process, we asked for nothing more than an educated and informed vote. Thank you for looking at the Agreement as a whole and cast your vote accordingly. I believe that most people did this and I thank you for that. No matter whether you voted yes or no, this is now our Contract and our Union. We must stand strong and stand together to protect both. Regardless of how you voted, remember we are better when we are United.

“I have always been blessed to work with a great Team from our Union, and this time, I got lucky to work with a great Team on the Management side. Our effort really wasn’t about winning or losing, it was about solving problems. I hope that we can continue to move forward in that spirit, because that is when we are at our best. When you see them, please don’t forget to thank Cindy, Denny, Don, and Val for their hard work on the Contract. We were very lucky to have such a great Team.

“Of course we could not have succeeded as well as we did without our expert advisers Garry Drummond, Mark Richard, Jamie Horwitz, and Dan Akins. I am happy to say that I have never had a higher level of support from our Executive Board and Office Team. Our Contract Action Team was amazing in their assistance and the new ideas they brought to the table.

“I’d like to mention a special group that most don’t know about as most of their work was behind the scenes. Our Coordinating Council and Contract Educational Team made up of Allyson Parker-Lauck, Kyle Whiteley, Susan Kern, Gwen Dunivent, Donna Keith, and Crystal Rains coordinated our entire campaign right up through ratification.

“I have to give a shout out to the unsung heroes who manned our lounges and our call center for the weeks between the release of the Tentative Agreement and the vote today. Through the ups and downs or slings and arrows, they remained steadfast in their mission to provide our Members with accurate information, and they deserve our thanks.

“Finally, we are all part of a great Company and a great Union and with that comes great responsibility to keep it that way. Thank you for your participation, service and ongoing commitment to excellence.”

Posted by NWA Webmaster on 05/18 at 01:43 PM

Thursday, April 30, 2009

Representation Resolved This Summer With Time To Spare April 30, 2009 Integration Update

Full Text Here:  Representation Resolved This Summer

Posted by NWA Webmaster on 04/30 at 09:32 PM

Monday, April 27, 2009

H1N1 (Swine) influenza up to date Information

Swine influenza Information

In response to cases of swine influenza A(H1N1), reported in Mexico and the United States of America
Here are links to the most current information from the CDC and World Health Organization.
Please visit the MEC Safety Health Page for the most up to date Information
More Information Here:

Posted by NWA Webmaster on 04/27 at 09:58 AM

Thursday, April 09, 2009

MARK BIGELOW, AFA GENERAL COUNSEL FOR ARBITRATION PASSES AWAY

Mark B. Bigelow, Esq. became an attorney for the Association of Flight Attendants on April 4, 1983, later becoming Manager and Supervising Attorney for the AFA-CWA office in Chicago, and then Associate General Counsel for Arbitration.  Northwest flight attendants would know him best for his outstanding efforts and success with our ‘70 Hour Minimum Line’ arbitration, however he had a long and distinguished career that was filled with victories for thousands of flight attendants. One of his most notable victories was at United, where Mark won the largest monetary award in AFA history - and one of the largest labor arbitration awards of any kind - when he prevailed in the United wage arbitration case.  That one victory, in a case of truly daunting complexity, put over $47 million dollars into the pockets of United flight attendants. This year our AFA Board of Directors bestowed upon this dear friend and colleague Mark B. Bigelow, Honorary Membership in the Association of Flight Attendants-CWA, with he and his family listening via telephone from their home.  April 4, 2009 marked the completion of Mark’s twenty-sixth year as a trusted counselor, mentor, fighter, compassionate advocate and friend to AFA members, officers and staff.  The Northwest MEC honors Mark and will long remember his service to our members and our union. 
Mark Bigelow Resolution here

Posted by NWA Webmaster on 04/09 at 12:44 PM

Monday, March 23, 2009

IAM Solidarity Rally on the 29th of March

Preserve the American Dream for Workers at the New Delta

One day we will be a united workforce and will need the
IAM, America’s largest transportation union, to secure
our future at Delta.
For more information contact:
IAMAW Local Lodge 1833
President Ken Hooker, 612-910-0884
Flyer Link Here :

Posted by NWA Webmaster on 03/23 at 03:04 PM

Wednesday, March 04, 2009

TheStreet.com “How Northwest ‘Took Over’ Delta”

CHARLOTTE, N.C.—It was said that Delta(DAL Quote - Cramer on DAL - Stock Picks) took over Northwest in October, but four months later it is reasonable to ask whether that is really what happened.
Officially, Delta acquired Northwest in a $2.8 billion stock swap. But after every merger, one company’s culture predominates, while the other’s seems to diminish in importance. In the case of the merger that created the world’s biggest airline, the evidence abounds that the acquiree is in the captain’s seat.

Start with the obvious, which is that Delta CEO Richard Anderson spent 14 years at Northwest, leaving as CEO in 2004. Furthermore, of Delta’s top 10 officers, five, including Anderson, have worked at Northwest and one came last year from Continental(CAL Quote - Cramer on CAL - Stock Picks), where he worked with Anderson. Only four were at Delta prior to its 2005 bankruptcy.

In terms of cultures, Delta was always a Southern company, occasionally described in terms like “cordial,” and “genteel” and, of course, lacking union representation except for its pilots and dispatchers.

By contrast, Northwest has long been considered the most aggressive of airlines, known for sometimes confrontational labor relations and for a fierce response to competitive intrusions. In the late 1990s, when AirTran(AAI Quote - Cramer on AAI - Stock Picks) started to expand at its Atlanta hub, Delta seemed to look the other way, allowing AirTran to flourish. It is widely felt that Northwest would have used the weapons a hub airline possesses, such as scheduling, pricing, amenities and frequent flier

Read complete Article Here :How Northwest ‘Took Over’ Delta

Posted by NWA Webmaster on 03/04 at 01:11 PM

FAA Flight Attendant Work/Rest Patterns Field Study

Thank you for your interest in the Flight Attendant Work/Rest Patterns Field Study. The U.S. Congress and President have directed the Federal Aviation Administration (FAA) to assess the risk of fatigue during flight attendant operations.  Specifically, they are interested in the extent to which flight attendants are affected by length of duty periods, sleep loss, circadian rhythm disruption, workload, and nutrition.
To investigate the impact of current rest and duty time regulations on fatigue and alertness levels, the FAA’s Civil Aerospace Medical Institute (CAMI) is seeking 210 full-time flight attendants to voluntarily participate in a field study in which data associated with flight attendant operations will be collected. Participants will be paid up to $400 upon completion of the study.  Participation will include assessment of sleep/wake cycles, duty periods, and alertness and performance levels using both objective and subjective data collection methods over no more than one (1) month of flying. These data will be collected using a personal daily logbook on a PDA cell phone, a sleep watch, and a pedometer. Entries in the daily logbook on the PDA cell phone will take approximately one (1) hour per day.
The purpose of this field study is to systematically assess activity patterns, fatigue, and performance on- and off-duty in US-based flight attendants of various levels of seniority from network, low-cost, and regional carriers embarking on domestic and extended international flights. Information related to specific scheduling practices, operational tempo, simple performance measures, sleep/wake cycles, travel across time zones, alertness and mood levels will be collected.
The field study has been designed to help determine the extent to which cabin crews are affected by sleep loss and circadian rhythm disruption associated with current operations. This study will be the first to provide the evidence necessary to assess and address potential fatigue challenges faced by flight attendants and is critical to developing the necessary training and operational mitigations to enhance the safety of operations. The results of this field study will be presented by the FAA to the U. S. Congress.
The FAA strictly adheres to ethical standards, public law, and federal polices for safeguarding the anonymity of all research information collected from volunteer participants.
Would you like to learn more about the project and volunteer as a potential participant for the ”Flight Attendant Work/Rest Patterns Field Study?”

Posted by NWA Webmaster on 03/04 at 01:03 PM

Friday, February 27, 2009

Delta over pays Executives again

Delta Air Lines last month gave hundreds of thousands of shares of its stock to executives as part of a long-term incentive plan,
while it was also offering buyouts to employees to shrink its work force and adjust to weaker demand for travel.

http://www.ajc.com/business/content/business/delta/stories/2009/02/18/delta_exec_pay.html

Posted by NWA Webmaster on 02/27 at 12:02 AM

Thursday, February 26, 2009

Mayor Virg Bernero of Lansing Michigan Tears Into Fox Anchor

MAYOR VIRG BERNERO OF LANSING MICHIGAN TEARS INTO FOX ANCHOR
Watch interview on YouTube:
http://www.youtube.com/watch?v=a-nLS6FJtSM

Posted by NWA Webmaster on 02/26 at 11:59 PM

Tuesday, February 24, 2009

Capt. Sully airs grievances video

Here’s Captain Sully:

Capt. Sully airs grievances
Feb. 24: Hero pilot Chesley “Sully” Sullenberger told Congress Tuesday how difficult it is as an experienced pilot to watch as airlines cut pay, pensions and benefits. NBC’s Tom Costello reports.

http://www.msnbc.msn.com/id/3032619/vp/29375469#29375469

Posted by NWA Webmaster on 02/24 at 10:58 PM

Friday, February 13, 2009

Delta backs in-house seniority integration proposal in likely effort to avoid a union election

Friday, February 13th, 2009
Railway Labor Act Blog

An in-house committee of flight attendants (backed by Delta Airlines) has made a seniority integration proposal to the Association of Flight Attendants (AFA-CWA), the union representative of the Northwest flight attendants.  The proposal seeks a seniority integration between the two flight attendant groups based on an employee’s date of hire by their respective pre-merger companies.  This “date of hire” integration method is also required by the AFA’s constitution.

Worth Reading
Complete Article and Blog here :
http://bapwild.com/blog/2009/02/13/delta-back-in-house-seniority-integration-proposal-in-likely-effort-to-avoid-a-union-election/

Posted by NWA Webmaster on 02/13 at 12:10 AM