March 9, 2009 - View new Scope grievance information HERE.
When unable to resolve issues via member and leader advocacy, your local AFA representatives and MEC Grievance Committee actively challenge many of these issues via the grievance process. Earlier today, we filed a Scope Grievance in order to protect the work currently performed by the pre-merger Northwest flight attendants. Read the latest information about system wide grievances filed by AFA on your behalf, including information about our Scope grievance HERE.
Some advice - call customer service reps (whether Delta ESC or plan administrators like United Healthcare, etc) a maximum of 3 times, then resort to written requests via US Mail and/or email. Click HERE for some common Delta contact information. Write to them detailing your problem, and request a written response detailing the resolution within a specified number of days. Be sure to document: dates, times, case numbers, etc. for the case record. If you can’t reach a resolution, please contact your Local AFA representatives for assistance.
