LETTER 4

Subject: Flight Attendant Aircraft Tidying
Responsibilities
Reference: Section 1 - Recognition


REVISED
August 2, 1996


Kathleen Sandvik
MSP Base Representative
International Brotherhood of Teamsters
2850 Metro Drive, Suite 225
Bloomington, MN 55425

Paul McConnell
MSP Base Representative
International Brotherhood of Teamsters
2850 Metro Drive, Suite 225
Bloomington, MN 55425

Al Peterson
BOS Base Representative
International Brotherhood of Teamsters
25 Orchard Street, #2
Jamaica Plain, MA 02130

Re: 94-104-MSP David Barrow et al
94-114-MSP Kathy Sandvik et al
96-134-MSP Paul McConnell et al
94-181-BOS Al Peterson et al

Dear Ms. Sandvik, Messrs. McConnell and Peterson:

This letter will serve to confirm our agreement to resolve the above-referenced grievances
on the following terms and conditions:

1. The Company will distribute the Operations Bulletin attached hereto to all flight
attendants. The Bulletin contains guidelines established regarding flight attendant
aircraft tidying responsibilities.

2. The Company also agrees to distribute a similar publication to all domestic customer
service managers and will explore the possibility of including aircraft tidying guidelines
in PARS.

3. The Company agrees to make payment in the amount of thirty minutes (:30) at the
applicable incentive rate to the employees listed below with the understanding that it is
without prejudice or precedent to future similar cases.
4. The parties understand and agree that aircraft tidying responsibilities are established
pursuant to Company policy. The Company will provide the IBT with notice and an
opportunity to comment on any proposed changes prior to amendment or modification.

Please indicate your agreement by signing where indicated below and returning a fully
signed copy to me.

Yours very truly,

NORTHWEST AIRLINES, INC.

/s/ Peggy Sauer-Clark
Director - Labor Relations Administration, Flight


Attachment

cc: Stephen Simmons
Grievance Files



ACCEPTED AND AGREED TO FOR THE IBT:

/s/ Kathleen Sandvik, MSP IBT Base Representative Date: 8/6/96
/s/ Paul McConnell, MSP IBT Base Representative Date: 8/8/96
/s/ Al Peterson, BOS IBT Base Representative Date: 8/13/96