Delta recently announced they will be conducting an Initial Purser Training class for 100 new Pursers (50 from PMNW and 50 from PMDL). The five-day training class will be conducted in Atlanta from October 11-15, 2010. If you are a PMNW Flight Attendant based in DTW, HNL, MEM, MSP, NYC or SEA and are interested in becoming a Purser, please review the qualifications on the portal and apply by Monday, August 16 at 9:00 AM Eastern Time. The successful bidders and waitlist will be posted on August 23 at noon Eastern Time. After successful completion of training, you must serve a minimum of six months as a Purser before you can withdraw from the program. It is noted that Delta describes the Purser role as one not to discipline, but rather to give direction to the crew. Further contractual information regarding Pursers can be found in Section 9 of the Agreement or by clicking HERE. If you have questions regarding the Purser program please contact a member of the AFA Purser Committee or e-mail .(JavaScript must be enabled to view this email address).
Posted by dgrey on 08/10 at 04:28 PM» Attention Pursers Engaged in Military Charter Flying . . .
Remember that all military charter flying covered under LOA 40 - which NWA & NW/Delta negotiated last year - is voluntary in nature. Make sure you familiarize yourself with this Letter of Agreement when flying these patterns. Certain layover and duty provisions apply, so consider keeping a copy of LOA 40 in your bag for reference downline. If you are assigned/rescheduled to this flying (including Reserves), you can legally decline the assignment. This Letter of Agreement is in effect for the duration of our contract and applies only to Middle East AMC/CRAF operations.
Please review LOA 40 for more detailed information.
Posted by dgrey on 07/20 at 02:35 PM» Purser & LOD Update
October 2009 - The Purser and LOD Programs were both created to enhance the level of customer service we provide to our passengers on international flights. Last month, as the LOD Program celebrated its first birthday and customer feedback consistently showed positive reaction to this new addition to our service. As Purser and LOD Committee Chairpersons, we would like to emphasize the valuable interaction between Purser and LOD flight attendants necessary to continue this quality of service.
If you are the Purser on your flight, take advantage of and utilize the language skills of your LOD flight attendants as you deem necessary. If you believe in-flight announcements in languages spoken by your LOD flight attendants enhance the service that you provide, you may request that they be made. LOD flight attendants’ linguistic skills are your tools to achieve a better quality of service.
Also, while cabin positions are bid by seniority, make sure that at least 1 main cabin position (i.e. not galley position) is contractually allocated for at least 1 LOD flight attendant regardless of language. This assures that passengers in all classes of service benefit from this new aspect of our service. If you are the LOD flight attendant on your flight, begin by introducing yourself as the LOD flight attendant during crew briefings, and identifying the language(s) you speak. This simple gesture allows all flight attendants, especially the Purser, an opportunity to acquaint themselves with your skills. On trans-Pacific flights, ask the Purser if announcements in your language (if different from the IFSRs) should be made. In addition, remember that while your service position limits the amount of personal attention to the passengers in your service zone, you are the designated LOD flight attendant(s) of the entire flight. Your role as cultural and language service provider encompasses the entire aircraft. - Submitted by Purser Committee Chair Kim Evasic and LOD Chair Jeffrey Ferrer
Posted by jrook on 12/04 at 07:44 PM
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